Shipping conditions

Shipping Information

Click & Collect

Most Click & Collect orders are ready for pick-up within 2 hours (between store opening hours). During busy sales periods, it may take a little longer. We always email you when your order is received, and SMS and email you once it’s prepared & waiting for pick-up. Large items can be collected from our delivery entrance at the rear of the store.

Please bring photo ID when collecting your order. You can speak to our orders team at any point if you need to discuss your click & collect order, or if someone else will be picking up the order.

We will keep your order for 14 days, and then send you a reminder via email and SMS. If we can’t arrange an alternative, after 28 days, we reserve the right to return the overdue items to stock and credit your store account.

Bulky Items

Items which are over 20kg or 105cm may classified as bulk items. Freight costs for bulk items can vary considerably by region.

If you would like to order a bulk item without a postage cost specified, please contact us with your address & we will respond with a quote.

Phone (03) 9563 8711 or Email: sales@patsmusic.com.au or use our online chat service during business hours.

Delivery Times

In-stock orders are dispatched within 2 business days unless otherwise specified. Standard shipping typically arrives within 3–7 business days, depending on your location within Australia. 

Music Books & Sheet Music

Music books and sheet music have a $3 flat rate fee shipped via Australia Post – No Tracking.

Shipping with tracking via Courier is also available via the shipping calculator in the checkout or product page.

Authority to Leave

Tracked orders generally require a signature on delivery, unless the customer chooses Authority to Leave (ATL) at checkout. It’s the customer’s responsibility to select the delivery option that best suits their needs.

The ATL toggle will appear beneath the selected delivery option at checkout (where applicable). If ATL is not selected and the driver does not deem the area safe to leave the goods, a card will be left and delivery will be reattempted; using a staffed work address during business hours may be a more reliable option to ensure receipt of your package.

Please Note

Only items shipped by Australia post are able to be delivered to PO Boxes.

We also recommend using a business or home address where someone will be there to receive the item.